1. Introduction
Welcome to helpnhelp.co.uk (“we”, “our”, “us”). We provide an AI-powered service marketplace that helps users understand their requirements, obtain guidance, compare suitable service providers, and connect with professionals for services such as home maintenance, automotive services, insurance, mortgages, property, healthcare, legal services and other professional services.
We are committed to protecting your privacy and handling your personal information in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Data (Use and Access) Act 2025 (where applicable)
- Privacy and Electronic Communications Regulations (PECR), where applicable
By creating an account or using our services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
2. Data Controller
Company name: Domain Enroll UK Limited
Registered address: 2 Fosse Way, West Byfleet, England, KT14 6BG
Email: info@domainenroll.com
Website: domainenroll.com
Where required by law, you may contact our Data Protection Officer (or privacy contact) using the details above.
3. Information We Collect
Account information
When you create an account, we may collect:
- Full name
- Mobile number
- Email address
- Password (encrypted) or authentication credentials
- Preferred language
- Country
- Profile photograph (optional)
Location information
To connect you with suitable service providers, we may collect:
- GPS location
- Address
- City
- Postcode
- Country
You control whether precise location access is granted through your device settings.
Service request information
When using our platform, we collect information you voluntarily provide, including:
- Service requests
- Messages
- AI conversations
- Uploaded photographs
- Videos
- Voice recordings
- Documents
- Notes
- Appointment preferences
- Budget information
Payment information
If you subscribe to our platform, we collect information relating to your subscription. Our current subscription fee is £1.00 GBP per user per month.
Payments are processed securely by authorised third-party payment providers. We do not store complete payment card details on our own servers.
Device information
We automatically collect:
- Device type
- Browser
- Operating system
- IP address
- App version
- Crash reports
- Diagnostic information
- Log files
Cookies and similar technologies
Our website and web application use cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Improve performance
- Measure usage
- Enhance security
Where required by law, we will request your consent before placing non-essential cookies.
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate users
- Provide AI assistance
- Understand your service requirements
- Connect you with suitable service providers
- Generate quotations
- Facilitate bookings
- Process subscription payments
- Improve AI recommendations
- Detect fraud and abuse
- Provide customer support
- Comply with legal obligations
- Improve our products and services
5. AI Processing
Our platform uses Artificial Intelligence to:
- Understand your requests
- Generate responses
- Recommend suitable services
- Produce structured job summaries
- Improve customer support
- Match users with appropriate service providers
AI-generated responses are intended to assist decision-making and should not be considered professional legal, financial or medical advice. Where appropriate, a qualified professional should always verify important decisions.
6. Sharing Your Information
We only share information where necessary. This may include:
Service providers
When you request a quotation or booking, we may share:
- Name
- Contact details
- Location
- Description of the request
- Uploaded images
- Uploaded videos
- Supporting documents
- Preferred appointment time
Only the information reasonably necessary to fulfil your request will be shared.
Payment providers
To process subscription payments.
Cloud service providers
Secure hosting, storage, email, messaging and analytics.
Legal authorities
Where required by law or to protect rights, safety or prevent fraud.
7. Communication Preferences
During registration, you will be asked to choose how we and participating service providers may contact you.
You may separately consent to receive communications by:
- Phone calls
- SMS
You may also separately choose whether to receive:
- Marketing offers
- Product updates
- Promotions
- Newsletters
Operational communications relating to your account, security, bookings, payments or legal obligations may still be sent where permitted or required by law. You may change your communication preferences at any time from your account settings.
8. Subscription
Access to premium platform features requires an active subscription. Current pricing: £1.00 GBP per user per month.
Subscription fees may change in the future. Any price changes will be communicated before taking effect.
9. Legal Basis for Processing
Depending on the circumstances, we process personal information based on:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests where applicable
Where processing is based on consent, you may withdraw your consent at any time.
10. Data Retention
We retain your personal information only for as long as it is reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, protect our legitimate business interests, enforce our agreements, and establish, exercise or defend legal claims.
Active accounts
While your account remains active, we generally retain your:
- Account information
- Conversation history
- Service requests
- Booking history
- Uploaded images, videos and documents
- AI interaction history
- Preferences and settings
- Communication preferences
- Subscription information
Retaining this information allows us to:
- Provide continuity across conversations
- Enable users to revisit previous requests
- Support repeat bookings and “Book Again” functionality
- Personalise AI responses and recommendations
- Improve customer support
- Maintain booking and service history
- Assist with warranty or after-service enquiries
- Detect fraud and protect platform security
- Comply with applicable legal and regulatory obligations
We periodically review retained information to ensure it remains necessary for these purposes.
Conversation history
Unless you choose to delete an individual conversation or delete your account, your conversation history will generally remain available while your account is active. This enables features such as:
- Continuing previous conversations
- Reviewing past enquiries
- Reusing previous service information
- Faster repeat bookings
- AI-assisted continuity across future requests
Deleting a conversation removes it from your account. Where permitted by law, we may retain anonymised or aggregated information that no longer identifies you for analytics, service improvement, research, fraud prevention and AI model improvement.
Booking and service records
Booking records, quotations, invoices, reviews and completed service history may continue to be retained after completion of a booking where reasonably necessary for:
- Contract administration
- Customer support
- Warranty or after-service assistance
- Financial reporting
- Fraud prevention
- Compliance with legal obligations
- Establishing, exercising or defending legal claims
Account deletion
You may request deletion of your account at any time. Following verification of your request, we will delete or irreversibly anonymise your personal information where we no longer have a lawful basis to retain it.
Certain information may continue to be retained where required or permitted by law, including for:
- Tax and accounting obligations
- Financial record keeping
- Fraud prevention
- Security investigations
- Audit requirements
- Compliance with legal or regulatory obligations
- Resolution of disputes
- Establishing, exercising or defending legal claims
Where practical, retained information will be archived, access-restricted, pseudonymised or anonymised so that it is no longer used for ordinary business operations.
Consent records
Records of user consent, privacy preferences, communication preferences and policy acceptances may be retained for as long as reasonably necessary to demonstrate compliance with applicable data protection legislation.
Security and audit logs
Authentication records, system logs, security logs and audit trails may be retained for an appropriate period to investigate incidents, detect fraud, maintain platform security and demonstrate regulatory compliance.
Anonymised information
Information that has been irreversibly anonymised so that it can no longer identify an individual is no longer considered personal data under applicable data protection law. Such information may be retained indefinitely for statistical analysis, service improvement, AI training and evaluation, business intelligence, security analysis and research.
11. Security
We implement appropriate technical and organisational measures including:
- Encryption in transit
- Encryption at rest where appropriate
- Secure authentication
- Role-based access controls
- Audit logging
- Continuous monitoring
- Regular security testing
No online service can guarantee absolute security; however, we continuously improve our safeguards.
12. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.
13. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to certain processing
- Withdraw consent where processing relies on consent
- Receive a copy of your information in a portable format
- Lodge a complaint with the relevant supervisory authority
You may exercise your rights by contacting us using the details provided in this policy.
14. Children’s Privacy
Our platform is not intended for children under the minimum age permitted by applicable law unless expressly stated for a specific service and appropriate consent has been obtained.
15. Changes to this Policy
We may update this Privacy Policy from time to time. Where changes are significant, we will notify registered users through the application, email or other appropriate means. The latest version will always be available within the application and on our website.
16. Contact Us
For privacy-related questions or requests:
Privacy Team
Email: info@helpnhelp.co.uk
Address: 2 Fosse Way, West Byfleet, England, KT14 6BG
17. Complaints
If you have a concern about how we handle your personal information, please contact us first so we can investigate and resolve the matter promptly. If you remain dissatisfied, you may have the right to raise your concern with the UK’s Information Commissioner’s Office (ICO), in accordance with applicable law.