1. Introduction
Welcome to HelpNHelp.co.uk (“Platform”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website, mobile applications, Progressive Web Application (PWA), AI services, and all related products and services.
By creating an account, subscribing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Platform.
2. About the Platform
The Platform is an AI-powered service marketplace that assists users in:
- Understanding their service requirements
- Receiving AI-generated guidance
- Finding suitable service providers
- Booking services
- Managing service requests
- Communicating with service providers
The Platform facilitates connections between customers and independent service providers. Unless expressly stated otherwise, we are not the provider of the services performed by third-party vendors.
3. Eligibility
You must:
- Be at least 18 years old (or the age of legal majority in your jurisdiction)
- Have the legal capacity to enter into a binding agreement
- Provide accurate and complete information
- Maintain the security of your account
You are responsible for all activities conducted through your account.
4. User Accounts
You agree to:
- Provide accurate information
- Keep your account information up to date
- Protect your login credentials
- Notify us immediately if your account is compromised
We may suspend or terminate accounts where fraudulent, unlawful, or abusive activity is suspected.
5. Subscription
Certain features require an active subscription. Current subscription fee: £1.00 GBP per user per month.
Subscriptions renew automatically unless cancelled before the next billing date. Subscription fees may change in the future. Reasonable notice will be provided before any price changes take effect. Failure to pay subscription fees may result in suspension or termination of premium features.
6. AI Assistance
Our Platform uses Artificial Intelligence to assist users. The AI may:
- Understand user requests
- Ask follow-up questions
- Recommend services
- Generate job summaries
- Suggest possible solutions
- Match users with suitable service providers
AI responses are generated automatically and may not always be accurate. Users should exercise their own judgement before acting on AI-generated recommendations. The AI does not provide legal, financial, engineering, medical or other regulated professional advice unless expressly stated.
7. Service Providers
Service providers are independent businesses or individuals. Unless explicitly stated otherwise:
- We do not employ service providers.
- We do not supervise their work.
- We do not guarantee their quality, availability or pricing.
- Contracts for services are formed directly between the customer and the service provider.
Vendor verification disclaimer
HelpNHelp may perform verification checks on service providers, which may include identity verification, business registration checks, licence verification, insurance verification, reference checks, document reviews, or other due diligence procedures. These verification processes are intended to improve user confidence and platform integrity. However, they do not constitute a guarantee, certification, endorsement or warranty regarding a vendor's competence, qualifications, experience, reliability, honesty, financial stability, suitability, quality of work, legal compliance or ability to perform any particular service.
Users remain responsible for exercising their own judgement before engaging a service provider and should conduct any additional checks they consider appropriate.
8. Quotations and Pricing
Prices shown by the Platform may be:
- Estimates
- AI-generated estimates
- Vendor quotations
- Fixed prices
- Approximate market ranges
Actual pricing may vary depending on:
- Site inspection
- Additional work
- Materials
- Local regulations
- User requirements
Users should always review quotations before accepting them.
9. Bookings
By submitting a booking request:
- You authorise us to share relevant information with selected service providers.
- Service providers may contact you using the communication methods you have authorised.
- Booking confirmation is subject to vendor acceptance.
Service guarantees
HelpNHelp provides a platform that facilitates introductions and communications between customers and independent service providers. Unless expressly stated otherwise, HelpNHelp does not guarantee:
- That a vendor will accept a booking request
- That a quotation will be provided
- That any service will be completed
- That services will be completed within a particular timeframe
- That any specific outcome or result will be achieved
- That a vendor will remain available after accepting a booking
Any agreement for the provision of services is made directly between the customer and the relevant service provider.
10. Communication Preferences
When registering, users choose whether they wish to receive communications by:
- Phone
- SMS
By submitting a service request, you authorise the Platform and the selected service providers to contact you using the communication methods you have permitted for the purpose of responding to your enquiry, providing quotations, arranging appointments, and delivering the requested services. You may update your communication preferences at any time through your account settings.
11. User Responsibilities
You agree not to:
- Provide false information
- Misrepresent your identity
- Abuse or harass vendors
- Submit fraudulent enquiries
- Upload unlawful, offensive or harmful content
- Attempt to compromise the Platform’s security
- Reverse engineer the Platform
- Use automated tools to scrape or harvest data without permission
12. Vendor Responsibilities
Service providers using the Platform agree to:
- Provide accurate business information
- Maintain required licences where applicable
- Comply with applicable laws and regulations
- Respond professionally to enquiries
- Honour accepted bookings where reasonably possible
- Respect customer privacy and use customer information solely for the requested services
13. Payments
Payments may include:
- Subscription fees
- Booking fees
- Service payments
- Deposits
- Additional charges authorised by the customer
Payments are processed through approved third-party payment providers. We are not responsible for payment failures caused by banking institutions or payment providers.
14. Refunds
Subscription fees are generally non-refundable except where required by applicable law. Refund requests relating to services provided by vendors should normally be resolved directly between the customer and the service provider. Where the Platform has collected payment on behalf of a vendor, we may assist in resolving disputes but are not responsible for the vendor’s performance.
15. Reviews and Ratings
Users may leave reviews following completed services. Reviews must:
- Be truthful
- Be based on genuine experiences
- Not contain defamatory, abusive or unlawful content
We reserve the right to remove reviews that breach these Terms.
16. Intellectual Property
All Platform software, branding, content, AI workflows, graphics, designs, databases and source code remain the property of the Platform or its licensors. Users receive a limited, non-exclusive, non-transferable licence to use the Platform in accordance with these Terms.
17. Privacy
Your use of the Platform is also governed by our Privacy Policy. The Privacy Policy forms part of these Terms.
18. Availability
While HelpNHelp aims to provide reliable access to the Platform, we do not guarantee continuous, uninterrupted or error-free operation. The Platform may be unavailable from time to time due to:
- Scheduled maintenance
- Emergency maintenance
- Security updates
- Software upgrades
- Infrastructure failures
- Internet or telecommunications outages
- Third-party service interruptions
- Events beyond our reasonable control
We may temporarily suspend access to all or part of the Platform where necessary to protect users, maintain security, investigate suspected misuse, comply with legal obligations or perform essential maintenance. Except where required by law, HelpNHelp does not provide any minimum uptime guarantee or service availability commitment.
19. Limitation of Liability
To the maximum extent permitted by law:
- The Platform is provided on an “as available” basis.
- We are not liable for indirect, incidental or consequential losses.
- We are not responsible for the quality, safety, legality or performance of services provided by independent vendors.
- We do not guarantee that AI-generated recommendations will always be accurate or suitable.
Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
A. Warranty disclaimer
Except where prohibited by applicable law, the Platform, its AI services, software, website, mobile applications, APIs, content and related services are provided on an “as is” and “as available” basis. HelpNHelp expressly disclaims all warranties, representations and guarantees, whether express, implied or statutory, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, reliability and freedom from errors or defects. Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable consumer protection legislation.
B. Third-party services and links
The Platform may contain links to, integrate with, or rely upon third-party products and services, including but not limited to:
- Payment service providers
- Google Maps and location services
- Email service providers
- SMS gateways
- Cloud hosting providers
- Identity verification providers
- Analytics services
- External websites
- Other third-party integrations
These services are owned and operated by independent third parties. HelpNHelp does not control, endorse or assume responsibility for the content, privacy practices, availability, security, accuracy or performance of any third-party websites, applications or services. Your use of third-party services may be subject to their own terms, conditions and privacy policies.
20. Indemnity
You agree to indemnify and hold harmless the Platform and its officers, employees and affiliates against claims arising from:
- Your misuse of the Platform
- Breach of these Terms
- Violation of applicable laws
- Infringement of third-party rights
21. Suspension and Termination
We may suspend or terminate accounts where users:
- Breach these Terms
- Engage in fraudulent activity
- Abuse other users
- Attempt to compromise the Platform
- Fail to pay applicable subscription fees
22. Changes to the Service
We may:
- Add new features
- Modify existing features
- Remove discontinued services
- Improve AI functionality
- Update pricing
Where required by law, reasonable notice will be provided.
23. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, cyberattacks, power failures, telecommunications outages or governmental actions.
24. Governing Law
These Terms are governed by the laws of England and Wales unless mandatory consumer protection laws in your country of residence provide otherwise.
25. Dispute Resolution
If a dispute arises, both parties agree to attempt to resolve the matter amicably before commencing legal proceedings. Nothing in these Terms affects any statutory rights available to consumers under applicable law.
26. Contact
For questions regarding these Terms:
Legal Team
Email: legal@helpnhelp.co.uk
Address: 2 Fossway, KT14 6BG
27. Entire Agreement
These Terms, together with our Privacy Policy and any additional policies expressly incorporated by reference, constitute the entire agreement between you and the Platform relating to your use of the services.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
29. Waiver
Failure by the Platform to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
30. Definitions
- Customer
- A user seeking services through the Platform.
- Vendor
- An independent individual or business offering services through the Platform.
- AI Services
- Artificial intelligence systems used to assist users and vendors.
- Booking
- A request submitted by a customer to obtain services from a vendor.
- Subscription
- A recurring monthly payment granting access to premium Platform features.
- Platform
- The website, mobile applications, APIs, AI systems, portals, and related services operated under HelpNHelp.co.uk.